Modern cars, light trucks, and sport-utility vehicles come with complex
technology such as digital dashboards, oxygen sensors, electronic computers,
unibody construction, and more. They run better, longer, and more
efficiently than models of years past. However, they eventually need to be
Before taking your vehicle in for repairs or service, do your homework so
you receive the best possible service.
- Read the owner's manual to learn about the
vehicle's systems and components.
- Follow the recommended service
- Keep a log of all repairs and service.
- Do not
ignore any warning
signals your car may give you.
- Carry a written list of the symptoms
can give your mechanic.
- Resist the temptation to suggest a specific
course of repair. Allow our experienced technicians to diagnose and
- It's important to note when the problem occurs. Is it
constant or periodic?
Does it occur when the vehicle is cold or after the engine has warmed up?
Does it happen at
all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular
- Unusual sounds, odors, drips, leaks, smoke,
warning lights, gauge readings.
- Changes in acceleration, engine
mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in
steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully
understand your repair. Ask for an explanation in laymans terms if
rush the technicians. You may be called and apprised of the problem, course
action, and cost before work begins.
- Before you leave, be sure you
policies regarding labor rates, guarantees, and acceptable methods of
sure the shop has your contact information readily available, so you can be
reached as soon
What People Say About Us
I sure do appreciate Dennis Mitchell Automotive. They are fair, honest and on time. Great work yall!
I had a problem with a misdiagnosis and paying for repairs that I didn't need. As soon as Dennis Mitchell found out I was not satisfied he personally called me at home and offered to refund a portion of the cost of the repairs. In the end it worked out. Thank you for taking a personal interest in my problem and making it right.
These guys were great. I had some power steering trouble while visiting Jackson and needed it fixed quick so I could get back home. They got it done by noon that day. Thanks to the Dennis Mitchell team.
I just had 4 new Michelin tires put on my 2017 RAM. The alignment and balancing is just perfect and the truck rides like new. Thank you.
There are not many I trust the health of my vehicles with. Dennis Mitchell and his entire staff are a class act. Very friendly, easy to work with and very efficient with your time. Thank you guys for taking care of my personal vehicle as well as the vehicles we send you from our dealership!
Dennis Mitchell 's is where I take "Barney" (the Mayberry Squad Car) for any mechanical work that I need. They always do excellent work in a timely manner.
One day before I was going to enter a parade my car was running hot. They stayed over a couple of hours to repair the radiator so I could make the parade the next morning. I have to say there is a lot of 'Mayberry' friendliness at Dennis Mitchell's !