HOME > WHAT WE DO > CUSTOMER SERVICE
Modern cars, light trucks, and sport-utility vehicles come with complex
technology such as digital dashboards, oxygen sensors, electronic computers,
unibody construction, and more. They run better, longer, and more
efficiently than models of years past. However, they eventually need to be
replaced.
Before taking your vehicle in for repairs or service, do your homework so
you receive the best possible service.
- Read the owner's manual to learn about the
vehicle's systems and components.
- Follow the recommended service
schedules.
- Keep a log of all repairs and service.
- Do not
ignore any warning
signals your car may give you.
- Carry a written list of the symptoms
that you
can give your mechanic.
- Resist the temptation to suggest a specific
course of repair. Allow our experienced technicians to diagnose and
recommend a
remedy.
- It's important to note when the problem occurs. Is it
constant or periodic?
Does it occur when the vehicle is cold or after the engine has warmed up?
Does it happen at
all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular
basis:
- Unusual sounds, odors, drips, leaks, smoke,
warning lights, gauge readings.
- Changes in acceleration, engine
performance, gas
mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in
handling, braking,
steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully
understand your repair. Ask for an explanation in laymans terms if
necessary.
- Don't
rush the technicians. You may be called and apprised of the problem, course
of
action, and cost before work begins.
- Before you leave, be sure you
understand shop
policies regarding labor rates, guarantees, and acceptable methods of
payment.
- Make
sure the shop has your contact information readily available, so you can be
reached as soon
as possible.
What People Say About Us
Dennis Mitchell 's is where I take "Barney" (the Mayberry Squad Car) for any mechanical work that I need. They always do excellent work in a timely manner.
One day before I was going to enter a parade my car was running hot. They stayed over a couple of hours to repair the radiator so I could make the parade the next morning. I have to say there is a lot of 'Mayberry' friendliness at Dennis Mitchell's !
We love taking our cars to Dennis Mitchell. Not only are they knowledgeable but they are great examples of a Christian family business.
Our van needed work 2 times in the past 2 weeks. We took it both times to Dennis Mitchell's. We were pleased with the service and with the affordable costs. THANK YOU Dennis and team for making car repairs hassle free! We appreciate your honest and excellent service.
I had a GREAT experience with Dennis Mitchell! My relatively new Subaru was having the craziest problem, to the point that I could barely even drive it! I didn't even know how to explain what was going on with it. But Dennis came to my workplace, picked up my broken car, and gave me a diagnosis and solution within a few hours! (This was a Thursday) He overnighted a part and had it done before I got off work for long weekend by 2 p.m. on Friday!
They are seriously the most amazing people especially McCall! She gave me updates about my car and broke it down to a term that I could easily understand haha. They were so helpful and since I have no idea about cars they aren't the type to cheat me out of my money which I'm so thankful for! I seriously would recommend people to come here with car troubles because that's what I'm doing at the moment.
